Frequently Asked Questions

We've got answers! We've compiled a list of the most common questions our customers ask. If you can't find what you're looking for here, please don't hesitate to reach out to our friendly support team.


Orders & Payment

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this number to check the status of your delivery on our Track Your Order page.

Can I change or cancel my order after it's been placed?

We process orders very quickly to get them to you as soon as possible. If you need to make a change or cancel, please contact us immediately. We'll do our best to help, but once an order has been dispatched, we are unable to make any changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are secure and encrypted. For more details, please see our Payment Methods page.


Shipping & Delivery

How much does shipping cost?

We offer free standard shipping on all orders over $30! For orders under $30, a small shipping fee applies. For a detailed breakdown of shipping rates by country, please visit our Shipping Policy page.

How long will it take to receive my order?

Your total delivery time is a combination of our processing time (usually within 24 hours) and the shipping time. For estimated delivery times to your specific region, please refer to the detailed chart on our Shipping Policy page.


Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of receipt, provided they are in original, unworn condition with all tags attached. Please read our full Return & Exchange Policy for details.

How do I start a return or exchange?

To start a return, simply follow the instructions on our Return & Exchange Policy page or contact our customer service team, and we'll guide you through the process.


Products & Sizing

How do I know which bra size to order?

Finding the perfect fit is everything! We've created a comprehensive guide to help you measure yourself correctly and find your ideal size. Please visit our Fit Finder & Size Guide before you order.

How should I care for my WingsLove lingerie?

To keep your pieces beautiful for longer, we recommend hand washing them in cool water with a gentle detergent. Lay them flat to dry and avoid machine washing or tumble drying. Specific care instructions can also be found on the product tag.


Can't Find Your Answer?

If your question wasn't answered here, we're more than happy to help! Please reach out to our dedicated customer service team, and we'll get back to you within one business day.

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